Operations & Customer Experience Coordinator Olympia Massage Chairs is one of Australia's most established luxury wellness brands. We design and deliver premium massage chairs that elevate homes and support healthier living. We're looking for a sharp, organised professional to join our Operations Team at our Nerang HQ. This is an excellent opportunity for someone who thrives in a fast paced environment, enjoys problem solving, and takes pride in delivering exceptional operational and customer support. You will play a key role in ensuring the smooth day to day coordination of deliveries, customer communication, scheduling, and operational administration across multiple departments. Position Summary As part of our Operations Team, you will act as a central support function across customer service, logistics coordination, scheduling, and systems administration. This role suits someone who is proactive, detail oriented, and confident managing multiple priorities while maintaining a high level of professionalism and accuracy. Key Responsibilities Manage inbound customer communication across phone, email, and SMS Coordinate and schedule deliveries, installations, and service bookings Liaise with customers to confirm delivery timeframes and resolve scheduling adjustments Process customer orders, delivery tickets, and operational documentation accurately Manage and optimise delivery schedules within operational capacity Maintain accurate data across multiple systems and platforms Generate shipping labels and coordinate freight bookings Support inventory administration, returns, exchanges, and order tracking Reconcile and close daily delivery runs Close and reconcile daily delivery runs Provide operational and administrative support to the wider team Provide operational and administrative support to the wider team Key Skills & Attributes Highly organised with exceptional attention to detail Strong communication skills with a professional and customer focused approach Able to confidently manage multiple tasks and competing priorities Solutions focused with a proactive mindset Comfortable learning and working across multiple systems and platforms Previous experience in administration, logistics coordination, customer service, or operations support highly regarded What's in It for You Full-time, 9am to 5pm weekdays at our Nerang HQ Well-established national brand Supportive, friendly workplace culture Employee discounts and wellbeing benefits Apply now and take the next step in your career with Olympia.
